Heating faults

Problems with heating or hot water

A faulty boiler or heating system can leave your home cold or without hot water. We help council and housing association tenants when these problems remain unresolved.

Common heating problems

  • Boilers that stop working or do not provide reliable hot water.
  • Radiators that do not heat properly.
  • Leaking radiators or heating pipes.
  • Faulty heating controls.

Leaks from the system can cause water damage. Inadequate heating can also contribute to damp and mould.

Your landlord’s responsibilities

Landlords are responsible for keeping heating and hot water installations in repair and proper working order.

Report faults promptly, explaining whether you have lost heating, hot water or both. Tell your landlord about any circumstances that make the problem particularly urgent, such as a young child or someone with a health condition living in the home.

How we can help

If you have reported the fault and it remains unresolved, we can explain your options and advise on seeking repairs and, where appropriate, compensation.

Get help with heating faults

Amanda Remy: housing disrepair↑ Back to top

"I kept calling the repairs team to try to get my problems solved, but nothing was being done. Gradually, as time went on, things got worse."

Read Amanda's story

Explore our housing disrepair guides↑ Back to top

  • Pest infestation

    Help with mice, insects and other pests in your home.

  • Water leaks

    Help with leaks from pipes, roofs and other parts of your home.

  • Electrical faults

    Help with unsafe wiring, sockets and other electrical problems.

  • Structural defects

    Help with cracks and damage to walls, ceilings, roofs and floors.

  • Mould

    Help with damp and mould affecting your home.

  • Heating faults

    Help with faulty boilers, heating and hot water.

Start your case evaluation

Tell us about your housing problem, or call us to speak to one of our lawyers.

Call 020 7269 7949Start your case evaluation