Pest infestation

Pests in your home

Mice, rats, cockroaches, bed bugs and other pests can cause distress, damage belongings and contaminate food. An infestation can be linked to defects in the building, even when a home is kept clean.

How pests can get in

Holes in walls or floors, gaps around pipes and other structural defects can provide entry points. Rodents can also damage wiring, creating electrical faults.

Dealing with the pests alone may not prevent them returning if the entry points remain unrepaired.

Who is responsible?

Responsibility depends on the cause and circumstances of the infestation. Your landlord must address an infestation caused by a repair they are responsible for.

Report the problem promptly and explain when it began, including whether it was present when you moved in or appeared shortly afterwards. Keep a record of sightings, damage, pest-control visits and your correspondence with the landlord.

How we can help

We help council and housing association tenants whose pest problems remain unresolved. We can assess whether disrepair is involved and advise on seeking repairs and, where appropriate, compensation.

Get help with pest infestation